Delivery

PLEASE NOTE OUR CUT-OFF POINT IS AT MIDDAY FOR DELIVERY NEXT DAY. WE DO NOT DELIVER ON WEEKENDS OR BANK HOLIDAYS.

Standard Delivery (3-7 working days)
FREE for Orders Over £39.00
£3.95 for Orders Under £39.00

Priority Delivery (1-2 working days)
£6.95 for Orders Under £49.00
£3.00 for Orders Over £49.00
FREE for Orders Over £95.00

If everything is in stock we aim to dispatch orders by the next working day. During particularly busy times this is not always possible but we do our best! If we are out of stock of an item we normally hold the order until we can despatch it complete.

If you need your order for a particular date please use the drop down boxes 'Date of Party'
on the confirm page of the checkout. If we have any problems someone from our sales team will contact you either by phone or email. Please note if you have selected the Standard Delivery option, we can not guarantee your order will arrive by the date selected, but should arrive between the 2-4 day time frame.

We currently send UK parcels out with either Royal Mail or with our courier services, UK Mail and Parcelforce 24 hour. We will send you an email on the day your order leaves our warehouse and this will let you know which service we have used.

Please give us an address (preferably a business) where there is someone available to sign for the parcel, as, apart from Royal Mail, all other delivery methods require a signature. If the carrier is unable to deliver and leaves a card it is the recipient's responsibility to contact the delivery company to arrange redelivery or to collect the parcel from the depot. If you have instructed us to leave your order i.e in the recycling box, or with a neighbour this is at your own risk. Party Packs can not be held responsible for items left on your property.

If you have not received your order two working days before your event please telephone us during office hours (Monday to Friday 9.30am to 4.30pm) or email us using our Contact Form.

We currently offer 2 packing and delivery services, priority and standard as follows:


Orders over £39.00
If your order is over £39.00 we offer free standard service delivery to any UK address in zones A and B. You can upgrade to the Priority Service for £3.00. There may be additional charges for zones C and D but one of our customer service team will contact you if this is the case

Orders over £95.00

If your order is over £95.00 we offer free priority service delivery to zones A and B. For zones C and D there may be an additional charge but we will contact you to confirm this.

Priority Delivery - £6.95
If an item on your order is out of stock and we are unable to despatch your complete order within 2 working days you will be informed quickly by email or telephone and given the option of either waiting until the item arrives, making a substitution or deleting the item from the order.

If your address is in either zone A or B (see map below) your order will be sent with our courier or Royal Mail Special Delivery on a next day signed for service. You need to allow 2 working days for delivery. Orders placed by midday on Friday should be delivered by the following Monday or Tuesday and orders over the weekend by Tuesday or Wednesday.

For zones C or D your parcel will be sent out either with Royal Mail Special Delivery or with our courier and you need to allow 5 working days for delivery. There is an £11.00 charge for this service to zones C and D. If your order includes a gas cylinder, standup or banquet roll this charge may be more. If this is the case we will email you to confirm this.

PLEASE NOTE OUR CUT-OFF POINT IS AT MIDDAY FOR DELIVERY NEXT DAY.

Standard Delivery - £3.95
If you select this option your order will normally be despatched with Royal Mail within 2 working days. You need to allow about 5 working days for your parcel to arrive - it is usually quicker but we like to err on the side of caution! If your order is very heavy (over 2 kilos) or contains large items such as table rolls, cardboard cutouts or gas cylinders your order will be sent out with our courier on a 24 hour signed for service.

Posting Zones C & D
For zones C or D if you are ordering large items such as gas cylinders, cardboard cutouts and table rolls; your order is worth over £50, or the weight is over 2 kilos we will have to send your order out with our courier and there will be an £11.00 charge. If this is the case we will email you to confirm this.



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Overseas

WE DO NOT SEND ORDERS TO ADDRESSES OUTSIDE OF EUROPE.

Delivery to Overseas Addresses International orders are subject to different delivery charges. Prices are based on the weight of the parcel. Guide prices for a typical 3kg parcel are listed below. We will contact you by email if your parcel is heavier with full delivery costs and you can decide if you wish to proceed. The delivery times are approximate and vary due to customs clearance. Customers are responsible for any customs charges, which can vary from country to country. If you are unsure of what this charge will be, please contact your local customs office for more information.

All prices quoted are in UK sterling. It is the customer's discretion to convert our prices to their chosen currency. WE DO NOT SEND ORDERS TO ADDRESSES OUTSIDE OF EUROPE.

BFPO

We only offer the priority service for BFPO orders. All orders will be charged at £6.95 unless the order is really heavy in which case we will contact you to discuss the charge before proceeding with your order.

Destination

Cost Per Parcel(£)

Delivery Time(approx working days)

Channel Isles

£10.50

5

Belgium, Denmark, France, Germany, Ireland, Luxembourg, Monaco, Netherlands

£16.00 

5

Austria, Corsica, Italy, Portugal, Sardinia, Sicily, Spain.

£25.00

5

Greece.

£25.00

5

Czech Rep, Estonia, Finland, Gibraltar, Hungary, Latvia, Lithuania, Malta, Norway, Poland, Romania, Slovak Rep., Slovenia, Sweden, Switzerland

£35.00

5

Canary Islands

£35.00

5

Croatia, Turkey

£60.00

10

BFPO

£6.95

7

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Party Packs is registered under the UK 1998 Data Protection Act. VAT Number 222614051. We do not retain your details for any purpose other than expressly stated. We specifically do not pass on your contact or personal details to third parties without your permission. Please see our Terms & Conditions section.

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