• If I place an order today when will I receive it?
• Where can I find The Diamond Jubilee brochure?
• What is Priority Delivery?
• What is Standard Delivery?
• I need a VAT invoice for the goods I have received
• Can I collect my order from you?
• Will I get my order by my event date?
• I have a question about a costume or fancy dress item.
• I am looking for an item but I can't find it on your website, can you help?
• What is the 10+ Price?
• Do you produce a printed catalogue?
• Can I send an order in the post with a cheque?
• Can you quote for large quantities?
• Can I return an item?
• Exchange goods
• Can I open an account?
• Can I track my parcel?
• I am organising a charity event can I have a discount?
• Please can I have more information about a particular product
• I have a question about a personalised item
• Do you inflate balloons?
• I have placed my order twice, what should I do?
• I have a list of products can you tell me how much it will cost?
• When will a particular item be back in stock?
• Do you send goods outside of Europe?
• I only want to order a very small item, do I still have to pay for P & P?
• How do I inflate bubble balloons?
• How do I request a new celebrity mask?

We aim to dispatch orders within 1-2 working days. We offer different delivery options to ensure that we can get your order to you in time, for more information on delivery please see out Delivery page.

To speed up the dispatch of an order please select PRIORITY delivery and ensure you place the order before 2.00pm Monday to Thursday. If you really need the order for the next working day please select tomorrow's date as the event date. However if your event is not tomorrow it is better to sellect the real event date as if we are out of stock of an item on your order we will be able to get it for you and send your complete order in plently of time for your event.  If you have selected Priority Delivery you will receive an email within 1 working day to let you know when any out of stock items will be back in stock and giving you an expected  delivery date. 

Be sure to include a contact number so we can get in touch with you promptly should be have any problems.

You can find the brochure here. To print the brochure, just click download, hover the mouse over the bottom of the screen and click the print icon as shown below:

These orders are given priority in our system and will be dispatched either with Parcel Force 24 hour or with our courier UK mail on a next day signed for service. You need to allow 2 working days for delivery. Orders placed by midday on Friday should be delivered by the following Monday or Tuesday and orders over the weekend by Tuesday or Wednesday. If an item on your order is not in stock and we are unable to despatch your complete order within 2 working days you will be informed quickly by email or telephone and given the option of either waiting until the item arrives, making a substitution or deleting the item from the order.

If you select this option your order will normally be despatched with 1st class Royal Mail within 2 working days. You need to allow about 5 working days for your parcel to arrive. If your order is very heavy (over 4kilos) we will usually send it out with Business Post on a 24 hour signed for service.

If you need a copy of a VAT invoice please email sales1@partypacks.co.uk with either your reference number or your surname and post code and approximate date of order and we will forward you the invoice vai email.

You are welcome to collect your order form our warehouse but we do not have a showroom so you will have to place your order on line first and then check the collect form us option at the checkout. At the checkout select your home address but we will be aware that you want to collect and will contact you when your goods are ready. Please look in the contact us page for a map of how to find us.

On the checkout page, you will be asked for a date that you require your items by. We will then use the date as a guide to ensure your order arrives with you in time. If there are any problems with your order or any delays with stock, someone from the sales team will contact you to discuss. We will endeavour to get your order to you as soon as we can , so if your party is not for a few weeks, we will still dispatch it as soon as it is complete. Please be advised as per the Delivery page, that if the standard service is selected, this is non traceable to can take up to 7 working days, regardless of what date you have selected for delivery.

If you need any information about sizes, availability or if you need something we don't currently sell please email Lucy at lucy@partypacks.co.uk and head your email Costume Enquiry.

You may wish to try using our 'Key Word Search' which is found at the top left hand side of the site. If you type in a particular word (For example 'Bunting') you will find all items relating to that product.

The 10+ price is a discount given to any item that is ordered in a quantity of 10 or more. Some items have a further discount for even larger quantities, for example a 100+ price. This discount applied to the number of items ordered. So to qualify for the 10+ discount when ordering a pack of 12 decoration for example will mean you will have to order 10 packs of 12. This discount will be applied automatically when you add your items to your basket.

We now offer our customers so many products (currently about 7,500) that we have found the best medium for showing our range is our web site, so we no longer have a catalogue. Every week we add many new lines and have three full time staff constantly updating the site. We have decided that it would be impossible (and use a lot of trees!) to send a paper catalogue to all our customers.
It is possible for you to use the site to print out your own catalogue by printing out any of the sections you are interested in. For example fancy dress or the children's or theme sections.
We have some mini catalogues for certain types of products, including Halloween, St Valentine's, St Patrick's and Hen Party. You can find them by clicking below:
Catalogue Downloads
If you can think of any other mini catalogues you would find helpful please let us know

Yes you can pay by cheque. Put everything you want to purchase in your basket and then go to the checkout. At the checkout click the mail order option and you will be able to print out a form with all your items added up for you. You will then just have to fill in your name and address and post the form into us with your cheque.

Our prices are as advertised on the web site and we do try to keep them as low as possible. If you buy 10 or more of any item you will automatically receive a 10% discount.
If you want a very large quantity of an item please email maire@partypacks.co.uk and we will give you a quote.

We are happy for you to return the items. When we have received the items in their original packaging we will issue you with a refund.
Please post your goods back to us enclosing this form:
Download Returns Form

We are happy for you to exchange an item. Please send them to Party Packs, Unit 28, Lodge Hill Industrial Park, Westbury sub Mendip, Wells, BA5 1EY with a note stating the order reference number and explaining which goods you would like to send in exchange.

Unfortunately we are unable to set up accounts for individual customers - we do offer accounts to local authorities, schools and universities. This is because we have so many customers and it would take a huge amount of clerical staff to monitor accounts. You can pay with credit card. PayPal, Cheque or by bank transfer.

If you have selected Priority Delivery or if your order is over £95.00 in value you will receive a link to track your parcel with your dispatch email. If you have selected Standard Delivery yourorder will be dispatched with Royal Mail first class post and you will receive an email when it leaves our warehouse. Unfortunately this is not a trackable service but we find it very reliable and the parcel is usually delivered within two working days.  If you are concerned that your parcel is 'lost in the post' please contact your local sorting office.

If you are organising an event for charity please let us know the details and we may be able to help with a discount. Please email Lucy at lucy@partypacks.co.uk and head your email Charity Event. Unfortunately as we have so many requests we are not able to send out anything free of charge.

We aim to keep our website as informative as possible, with accurate product photographs and detailed descriptions. However, if you are unsure about a particular detail or an item or would like to know more, please email maxine@partypacks.co.uk and she will endeavour to provide the information you require.

If you have any questions about any of our personalised products or would like information about personalised party bags or flags please email Lucy at lucy@partypacks.co.uk and head your enquirey Personalised Products.

Our balloons are normally sold flat. If you just require one or two inflated balloons you may wish to look at our Send A Balloon section, as these balloons are sent inflated in a special box, with a lovely message card.
If you want to inflate a several balloons the best option is to buy you balloons and then also buy a disposable helium cylinder.
All our balloons are suitable for helium, and when filled with helium, as a guide our latex balloons, should last up to 6 hours. However, foil balloons last a lot longer than this and can last several days.

If you think you have placed a duplicate order in error please email our customer service team on sales1@partypacks.co.uk.

The best way to find this out is to put all the items you want to purchase in you basket and then go to the checkout and click the 'Pay By Cheque' button and you will be able to print out a form with everything added up for you.

To be informed when an out of stock item will be back in stock with us simply enter your email address in the box below the item description. This will automatically generate you an email when the item is available to order.

If you want to know more information, or need the out of stock item for a particular date please email lucyd@partypacks.co.uk with the item reference number and she will provide you with an approximate date for restocking where possible or perhaps offer an alternative product.

We have recently decided not to send any orders outside Europe. This is because carriage is so expensive and customs and delivery arrangements are so complicated. We have found that we often pack up orders for customers and when we let them know the carriage charges they decide not to go ahead. We may review this decision in the future.

We hope you can find what you are looking for nearer to home.

Unfortunately we have to keep our postage prices fixed in order to keep the overall postage and packing prices low. We pay a set price to our courier that means we do not have to charge our customers more if they order big or heavy items, and find that the prices we charge are very good value for the majority of our customers.
If you are only looking for a very small item and are concerned of the cost of postage, it is worth looking though some different categories on our website to see if you can find some more products that might be of use to you either now or for a future date, in order to justify the postage costs.

Once the package is opened, bubbles must be inflated immediately or they'll dry out. Discard the moisture pack after inflation. Use a latex regulator only, and keep inflating until bubble is very round and the wrinkles and bumps along the seam are gone. Bubbles stretch like latex balloons and look like beach balls when properly inflated. Wear eye and ear protection when inflating balloons.

Its simple, just add MCBS1 or MCBS5 to your basket (MCBS5 has a minimum of five masks per image) and email us your chosen photo to: lucy@partypacks.co.uk. If you would like us to source you a celebrity photo or to add a message to the back of the mask, please quote in the Special Instructions box upon checkout.

We will get back to you ASAP to advise if you're image is suitable. Images must be straight on, of very high quality and the original image taken on a digital camera (not copied from a social networking site). Please allow a week for delivery.