Cancellation Rights and Returns Policy

Returns Policy

You can cancel your order at any time up to 7 days after you receive the goods (see below). Please note that this policy has some limitations and does not apply to business customers.

To cancel your order, please contact us by post, contact form or telephone, giving details of the goods that you would like to return. You can speed up the returns process by printing off and filling in our returns form.

Except in the case of faulty or misdescribed goods, if you cancel your order after the goods have been delivered, you will be responsible for returning the goods at your own cost. Please take reasonable care to ensure the goods are not damaged whilst in your possession, or in transit. In the case of faulty or misdescribed goods we will normally issue you with a prepaid returns label.

Once we have received the returned goods, we will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods. Please note that once we have processed your credit it can take up to 5 working days for this to appear on your statement.

Guarantee

If anything you receive from us is faulty or damaged we will replace it free of charge or fully refund the cost, reimbursing the postage if we have requested its return. In the unlikely event that you are not entirely satisfied with anything, you can still return it in unused condition within 14 days for a full refund, although in this case return postage costs are not normally reimbursed. In both cases, before returning anything please contact our customer services department.

If we make any mistake whilst processing your order, we will endeavour to correct the mistake within 30 days.

This undertaking is in addition to your statutory rights.

Contact us using our contact form.

 

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Party Packs is registered under the UK 1998 Data Protection Act. VAT Number 222614051. We do not retain your details for any purpose other than expressly stated. We specifically do not pass on your contact or personal details to third parties without your permission. Please see our Terms & Conditions section.

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