Delivery and Returns Information


Standard Delivery (3-7 working days)
FREE for Orders Over £39.00
£3.95 for Orders Under £39.00

Priority Delivery (1-2 working days)
£6.95 for Orders Under £95.00
FREE for Orders Over £95.00

We aim to dispatch orders by the next working day. During particularly busy times this is not always possible but we do our best! If we are out of stock of an item we normally hold the order until we can despatch it complete.

If you need your order for a particular date please use the drop down boxes 'Date of Party'
on the confirm page of the checkout. If we have any problems someone from our sales team will contact you either by phone or email. Please note if you have selected the Standard Delivery option, we can not guarantee your order will arrive by the date selected, but should arrive between the 3-7 day time frame.

We currently send UK parcels out with either Royal Mail or with our courier services, UK Mail and Parcelforce 24 hour. We will send you an email on the day your order leaves our warehouse and this will let you know which service we have used.

Please give us an address (preferably a business) where there is someone available to sign for the parcel, as, apart from Royal Mail, all other delivery methods require a signature. If the carrier is unable to deliver and leaves a card it is the recipient's responsibility to contact the delivery company to arrange redelivery or to collect the parcel from the depot. If you have instructed us to leave your order i.e in the recycling box, or with a neighbour this is at your own risk. Party Packs can not be held responsible for items left on your property.

If you have not received your order two working days before your event please telephone us during office hours (Monday to Friday 9.15am to 4.45pm) or email us using our Contact Form.

If an item on your order is out of stock and we are unable to despatch your complete order within 2 working days you will be informed quickly by email or telephone and given the option of either waiting until the item arrives, making a substitution or deleting the item from the order.

If you have Standups or gas cylinders your order will be sent out with our courier on a 24 hour signed for service.

Returns Click here to download a pdf of our returns form. You will need to send back your items in their original packaging and in resaleable condition. It may be easier to print the form from our desktop site.