Delivery

 

Please note our cut-off time for next day delivery is 3.30pm.  If you need a delivery on a Saturday please phone our customer service team on 01749 872080 after you have placed your on line order.

Standard Delivery (2-4 working days)

These orders are usually dispatched with Royal Mail and will be dlivered by your local postal service.
FREE for Orders Over £39.00
£3.95 for Orders Under £39.00

Priority Delivery (1-2 working days)

These orders are usually dispatched with Parcel Force. This is a next day signed for service but we can add a note asking for the driver to leave your parcel in a safe place or with a designated neighbour.  This is at the driver's discretion but normally they do do as asked!
£6.95 for Orders Under £95.00
FREE for Orders Over £95.00

If everything is in stock we aim to dispatch orders by the next working day. During particularly busy times this is not always possible but we do our best! If we are out of stock of an item we normally hold the order until we can despatch it complete.

If an item on your order is out of stock and we are unable to despatch your complete order within 2 working days you will be informed quickly by email or telephone and given the option of either waiting until the item arrives, making a substitution or deleting the item from the order.

If you need your order for a particular date
please use the drop down boxes 'Date of Party' on the confirm page of the checkout. If we have any problems someone from our sales team will contact you either by phone or email. Please note if you have selected the Standard Delivery option, we can not guarantee your order will arrive by the date selected, but should arrive between the 2-4 day time frame.

We will send you an email on the day your order leaves our warehouse and this will let you know which service we have used.

Please give us an address where there is someone available to sign for the parcel, as, apart from Royal Mail, all other delivery methods require a signature. If the carrier is unable to deliver and leaves a card it is the recipient's responsibility to contact the delivery company to arrange redelivery or to collect the parcel from the depot. If you have instructed us to leave your order i.e in the recycling box, or with a neighbour this is at your own risk. Party Packs can not be held responsible for items left on your property.

If you have not received your order two working days before your event please telephone us during office hours (Monday to Friday 9.30am to 4.30pm) or email us using our Contact Form.

 


Addresses in the Highlands and Islands

If your address is in either zone A or B (see map below) your order will be sent with our courier or Royal Mail Special Delivery on a next day signed for service. You need to allow 2 working days for delivery. Orders placed by midday on Friday should be delivered by the following Monday or Tuesday and orders over the weekend by Tuesday or Wednesday.

For zones C or D your parcel will be sent out either with Royal Mail Special Delivery or with our courier and you need to allow 5 working days for delivery. There is an £11.00 charge for this service to zones C and D. If your order includes a gas cylinder, standup or banquet roll this charge may be more. If this is the case we will email you to confirm this.

Posting Zones C & D
For zones C or D if you are ordering large items such as gas cylinders, cardboard cutouts and table rolls; your order is worth over £50, or the weight is over 2 kilos we will have to send your order out with our courier and there will be an £11.00 charge. If this is the case we will email you to confirm this.



Map 01

 

Overseas

 

We don't currently send orders outside Europe

Delivery to Overseas Addresses International orders are subject to different delivery charges. Prices are based on the weight of the parcel. Guide prices for a typical 3kg parcel are listed below. We will contact you by email if your parcel is heavier with full delivery costs and you can decide if you wish to proceed. The delivery times are approximate and vary due to customs clearance. Customers are responsible for any customs charges, which can vary from country to country. If you are unsure of what this charge will be, please contact your local customs office for more information.

All prices quoted are in UK sterling. It is the customer's discretion to convert our prices to their chosen

BFPO

We only offer the priority service for BFPO orders. All orders will be charged at £6.95 unless the order is really heavy in which case we will contact you to discuss the charge before proceeding with your order.

Destination

Cost Per Parcel(£)

Delivery Time(approx working days)

Channel Isles

£10.50

5

Belgium, Denmark, France, Germany, Ireland, Luxembourg, Monaco, Netherlands

£16.00 

5

Austria, Corsica, Italy, Portugal, Sardinia, Sicily, Spain.

£25.00

5

Greece.

£25.00

5

Czech Rep, Estonia, Finland, Gibraltar, Hungary, Latvia, Lithuania, Malta, Norway, Poland, Romania, Slovak Rep., Slovenia, Sweden, Switzerland

£35.00

5

Canary Islands

£35.00

5

Croatia, Turkey

£60.00

10

BFPO

£6.95

7

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Party Packs is registered under the UK 1998 Data Protection Act. VAT Number 222614051. We do not retain your details for any purpose other than expressly stated. We specifically do not pass on your contact or personal details to third parties without your permission. Please see our Terms & Conditions section.

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